Managed IT SERVICES · Winnipeg · Serving North America
Your entire IT department. One fixed monthly price.
CloudGenie runs, secures, and monitors your business technology around the clock – Microsoft 365, devices, backups, and phones – supported directly by a senior engineer.
NO TIER-1 RUNAROUND · 24×7 MONITORING · FIXED PER-SEAT PRICING
Microsoft 365 & Azure managed tenants | National & cross-border clients | 24×7 AI-augmented monitoring | Senior engineers only — no tier 1 | 3CX Silver Partner voice services
Engagement Models
Fully managed, or alongside your IT team.
Both models run on the same operations platform, the same SLAs, and the same governance cadence. The difference is where the boundary sits.
For firms without specialized internal IT
CloudGenie Secure+ Managed IT
CloudGenie operates as your complete IT function: infrastructure, security, user support, vendor management, and technology strategy under a single agreement with defined service levels.
- Unlimited remote support from a senior engineer
- Microsoft 365 Business Premium License, identity & endpoint management
- Automated Patching, backup & security operations, 24×7 monitoring
- Quarterly business review with a technology roadmap
For firms with an IT manager or admin
Co-Managed IT
Your internal IT keeps basic support ownership; CloudGenie supplies the operations platform, the after-hours coverage, and the senior-level depth that’s hard to hire – without adding headcount.
- 24×7 monitoring, patching & alert triage as a service
- Escalation bench: security, cloud & infrastructure
- Overflow and vacation coverage for your IT staff
- Shared documentation & full transparency — no black box
- Best Hardware pricing - Titanium level discounts
Both models are priced per user per month on a fixed agreement — no hourly surprises. Pricing is presented in full after a short assessment of your environment; projects and hardware are always quoted separately and approved in advance.
How we run it
Deep expertise where it matters most.
CloudGenie pairs senior engineers with an automation and AI platform we built ourselves. Routine work happens instantly and around the clock; human judgment is reserved for the problems that need it.
Watching while you sleep
Every device, mailbox, and backup reports into our operations platform 24×7. Anomalies are triaged in seconds, not the next business day.
Ransomware Protection
Layered defense, security awareness training, security patching – all on a tested schedule. Hardened identities, protected backups, patched endpoints, and monitored email.
A person who knows your business
When you call, you reach an engineer who already has your environment’s full picture on screen – no scripts, no escalation ladder.
Specialties
Deep expertise where it matters most.
Switching providers or wanting to work with a Managed Service provider for the 1st time shouldn’t be a leap of faith. Onboarding follows a fixed methodology with deliverables at each stage.
Business Continuity/DR
A backup you’ve never restored is a hope, not a plan. We design continuity plans and DR environments, then prove them with scheduled restore tests — so a bad day costs you hours, not weeks.
Baseline & automation
Identity policies, endpoint management, patch rings, and monitoring brought onto our operations platform. Deliverable: security baseline report your insurer will recognize.
Cloud & AI Advisory
Practical guidance on Microsoft 365, Azure, AWS, and where AI genuinely fits your business – with cloud spend optimization that often pays for the engagement by itself.
Client outcomes
What our clients say
“We consolidated three IT partners down to CloudGenie. Services became more streamlined, business impacts dropped, and whenever we have new IT needs they’re quick to respond — with competitive pricing.”
SEAN M. · OPERATIONS
“We hired CloudGenie for an infrastructure refresh advisory and ended up keeping them for global team support across the US, Canada, and India.”
MANPREET S. · DIRECTOR
“We needed our email and data moved to the cloud urgently. CloudGenie did over a weekend what we thought was a two-week project.”
LAWRENCE A. · OWNER
Next step
Start with an IT assessment.
A structured review of your environment — security posture, risks, licensing, and cost — delivered as a written report with a per-user price for ongoing operations. It’s useful whether or not you engage us.