About CloudGenie
Boutique on purpose.
Most IT providers scale by adding junior technicians between you and the people who can actually fix things. We took the opposite path: stay senior, and build the technology that makes customers feel cared about.
The model
CloudGenie is a Winnipeg-based IT firm serving organizations of 10–100 people across Canada and the United States. Every client works directly with a senior engineer who knows their environment – no tier1 queue, no starting over with every call.
What makes that sustainable is the operations platform we built ourselves: AI-augmented monitoring, automated patching, and intelligent ticket triage that handle the routine around the clock, so human attention goes where judgment is actually needed.
What we hold ourselves to
Four commitments.
Senior expertise, directly
Your first contact is the person who can actually fix it.
Fixed, honest pricing
Per-user agreements with no surprise invoices.
Documented, always
Your environment is documented from day one, and it’s yours.
Trust & integrity
We do the right thing when no one’s watching.