Services
Two engagement models. One operations standard.
Whether CloudGenie is your entire IT function or an extension of your internal team, service runs on the same platform: 24×7 AI-augmented monitoring, defined SLAs, monthly reporting, and quarterly governance.
Engagement Model 01
Fully Managed IT
For firms without internal IT staff. CloudGenie operates as your complete IT department under a single fixed agreement – one number on the budget, one accountable partner.
Support & service desk
Unlimited remote support with priority-based response SLAs. Your first contact is a senior engineer with your environment’s full documentation on screen – no tier-1 scripts.
Infrastructure & cloud
Microsoft 365 tenant management, identity and access policies, endpoint management, server and network administration, and lifecycle planning – documented and standardized.
Security operations
Patch management on tested rings, monitored email security, hardened identity with MFA and conditional access, restore-tested backups – with monthly posture reporting.
Vendor management
We deal with your ISP, software vendors, and phone carrier on your behalf. One call to us instead of five calls to five vendors.
Technology strategy
Quarterly business reviews with a rolling 12-month roadmap and budget view – so decisions are planned, not made in a crisis.
What it costs
A fixed per-user monthly rate covering everything above, presented in writing after a short assessment. Projects and hardware are always quoted separately.
Engagement Model 02
Co-Managed IT
For firms with an IT manager or admin. Your internal IT keeps ownership and institutional knowledge; CloudGenie supplies the operations platform and senior depth that are impractical to build in-house at 25–100 seats.
The operations platform
Your team gets our 24×7 monitoring, patch automation, and AI-augmented alert triage as a service – enterprise tooling without buying, building, or babysitting it.
The escalation bench
Security incidents, cloud architecture, identity design, network problems – senior expertise on call for the problems that land on one person’s desk with nowhere to go.
Coverage & capacity
After-hours and weekend coverage, vacation backup, and project delivery capacity when initiatives stack up. Your IT person gets to take a real holiday.
Specialties
Depth where growing firms need it most.
Business Continuity & Disaster Recovery
Continuity plans and DR environments designed to a defined recovery time — then proven with scheduled restore tests and a written result. A bad day should cost hours, not weeks.
Security & Ransomware Defense
Layered defense mapped to how attacks actually happen: hardened identity, protected backups, patched endpoints, monitored email — with the documentation trail audits and insurers ask for.
Cloud & AI Advisory
Pragmatic direction on Microsoft 365, Azure, AWS, and where AI genuinely fits your operations — including cloud spend optimization that frequently funds the engagement itself.
Next step
Not sure which model fits?
The assessment answers that too. We’ll review your environment and recommend the model — sometimes the honest answer is that your internal IT just needs a platform, not a replacement.